Paul and Lori Hogan founded Home Instead Senior Care® in 1994. Their personal experience helping Paul’s grandmother remain at home, where she enjoyed life past age 100, stirred their passion to enable other families to do the same.
They began by serving a handful of families in Omaha, Nebraska in the United States. But those families were not the only ones who needed assistance to care for aging loved ones who wanted to remain independent at home. Paul and Lori uncovered a worldwide need for in-home care services for the elderly and launched an industry that could help address the global aging challenge.
Today, the Home Instead Senior Care franchise network is the world’s largest provider of home care services for the elderly, with more than 1,100 independently owned and operated offices that provide more than 60 million hours of care annually across 12 countries on four continents.
Local Home Instead Senior Care offices employ more than 65,000 CAREGivers℠ worldwide, who provide care services that span the care ecosystem – from personal needs care and supporting the Activities of Daily Living to specialized Alzheimer’s and hospice care. These important services enable older people to age safely and comfortably in their own homes for as long as possible.
Since Home Instead Senior Care began in 1994, we have seen growth that has far exceeded that of any company in the elder care industry. And, we are just getting started.
To Us, It’s Personal®
Though global in scale, the Home Instead Senior Care network remains grounded at a personal level, building personalized one-on-one relationships between CAREGivers and seniors in the comfort of home, even as we relentlessly pursue innovations for the 21st century. That is the heart of what we do, and we are committed to enhancing the lives of seniors and their families through quality care and support.
Most Recent Global Awards and Recognition
- J.D. Power President’s Award Recipient for “Excellence in Customer Satisfaction,” United States, 2018
- Elite Franchise 100: United Kingdom’s #1 Franchise, 2017
- Best Franchise System and Business Practice, Irish Franchise Association, 2017
- #1 in Franchise Satisfaction, Franchise Relationships Institute, Australia, 2016
- Best Young DFV Franchise System, German Franchise Association, 2016
The J.D. Power President’s Award is a discretionary recognition given to companies that demonstrate dedication, commitment and sustained improvement in serving customers. Your experiences may vary. For more information visit JDPower.com.